Bridging Technology & People
IT Professional | Cybersecurity Graduate | Systems & Support Specialist | Store Manager
I combine 3+ years of IT industry experience with strong leadership in retail and operations. I solve technical problems while understanding business impact and customer experience.
IT Professional with a People-First Approach
With over 3 years of experience spanning software engineering, system analysis, and IT support, I bring a well-rounded perspective to every technical challenge. My career began at Hexaware Technologies as a Software Engineer, where I modernised legacy systems, managed batch operations, and maintained a 95% SLA compliance rate.
I hold a Master's degree in IT & Cybersecurity from the University of Canberra, equipping me with deep knowledge in cryptography, access control, incident handling, and risk management. My technical toolkit includes Microsoft 365 Administration, Windows systems, networking fundamentals (TCP/IP, DNS, DHCP, VPN), along with proficiency in PowerShell, Bash, Java, and SQL.
Beyond traditional IT, I actively leverage AI tools like Copilot agents, ChatGPT, Gemini, Claude, and Vercel (v0) to boost efficiency and solve complex problems. As a current Store Manager at Spudbar, I lead teams, manage KPIs, and drive operational excellence -- demonstrating leadership, team development, and business impact in customer-facing environments.
My career is built on adaptability, continuous learning, and delivering measurable results -- across both technical and operational environments.
3+ Years IT Experience
Software Engineering, System Analysis & IT Support
Master's in Cybersecurity
University of Canberra
Security Focused
Cryptography, Access Control & Risk Management
AI-Driven Workflows
Copilot Agents, ChatGPT, Gemini & Claude
Skills & Technologies
Languages & Scripting
IT & Systems
Tools & Platforms
Cybersecurity
AI & Automation
Career Timeline
Software Engineer
Hexaware Technologies -- India
- Reviewed and interpreted legacy PowerShell scripts for business logic modernisation
- Documented scheduled jobs in Control-M and Task Scheduler for development teams
- Analysed workflows using EPV and supported redevelopment through Azure Repository
- Monitored and resolved live production issues using TLM Smartstream, Autosys, and Bash
- Supported deployments and bug fixes through Git and Bitbucket
Key Achievements
Reduced manual batch job documentation effort by 30%
Maintained 95% SLA compliance in handling client queries
System Analyst
Net Connect Global -- India
- Managed incidents and service requests in ServiceNow with timely communication
- Monitored production alerts through Netcool / OBM and responded to service disruptions
- Performed remote troubleshooting using Windows RDP, PuTTY, AS400, UC4, Autosys, and Control-M
- Investigated recurring issues and collaborated with teams to reduce repeat incidents
Key Achievements
Consistently met SLA targets while managing service requests
Helped lower unplanned downtime through proactive alert handling
IT Support Specialist L2 (Intern)
Technowand -- Canberra
- Handled Level 2 support across Windows OS, Microsoft 365, hardware, and business applications
- Managed Microsoft 365 user accounts, MFA setup, mailbox configurations, and access permissions
- Investigated and resolved network issues across LAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP
- Built Copilot-based internal agents/chatbots connected to Knowledge Bases
- Created and deployed websites using Vercel (v0), validating CMS layouts and schema structures
Key Achievements
Developed AI-powered Copilot agents integrated with internal Knowledge Bases
Enhanced website technical accuracy through schema validation
Education
Master's in I.T.S (Cybersecurity)
University of Canberra
Jan 2023 -- Dec 2024
ACS Professional Year (PY) Program
Australian Computer Society
Apr 2025 -- Mar 2026
Measurable Impact
SLA Compliance
Maintained consistent SLA adherence in IT production support across multiple organisations.
Documentation Effort Reduced
Reduced manual batch job documentation effort through streamlined process improvements at Hexaware.
Copilot Agents Built
Developed and deployed AI-powered Copilot agents integrated with internal Knowledge Bases at Technowand.
Retail Team Productivity
Improved retail team productivity through structured staff training and performance management at Spudbar.
Strong Sales Performance
Maintained high sales performance through strategic upselling and strong product knowledge across retail roles.
Technology Solves Problems.
People Drive Success.
My career sits at the intersection of technical depth and people leadership. I believe the best IT professionals are those who can not only troubleshoot complex systems but also communicate clearly, lead teams effectively, and understand the business impact of their work.
Whether I'm deploying Copilot agents to streamline knowledge management, resolving Level 2 support tickets under SLA pressure, or leading a retail team to exceed KPIs -- I bring the same dedication to problem-solving and delivering results. This combination of technical depth and leadership mindset is what creates real business value.
Let's Connect
Open to opportunities in IT Support, Network Engineering, Cybersecurity, and Technical Operations. Whether you have a role in mind or just want to chat, I'd love to hear from you.
Open to opportunities in IT Support, Network Engineering, Cybersecurity, and Technical Operations.